Challenge
Service-based businesses typically partner with a number of clients at once. As such, each client possesses a different set of expectations and a different standard of communication. In most cases, clients require fast response times, excellent communication, and flawless system performance. Furthermore, clients require service-based businesses to work both reactively and proactively to solve problems. In collaborative environments such as these, superior collaborative communication platforms are key for successful partnerships and, in turn, successful projects.
Our Solution
To increase effective communication and eliminate points of tension, we put a number of solutions in place to elevate the service-based business space. We place a technician onsite at your establishment on a fixed schedule to assist you with any and all IT needs. Additionally, we provide 24×7 remote help desk, NOC monitoring, and remediation. We deploy unified communication tools including video conference and VOIP phone systems for easy communication, both internally and externally. Furthermore, we deploy solutions for document management for convenient and efficient storage, searching, and sharing. Our document management solution will also improve interdepartmental processes and communications. When you utilize our document storage, your information will be stored at the highest standard of security so only authorized individuals may be granted access. For the implementation of these solutions, we rely upon the following technology: staff augmentation, managed services, document management solution.
