Challenge
Though the retail space does not seem to utilize information technology to a great extent, it does, in fact, rely upon basic technology for all operations. In the retail industry, it is of the utmost importance for the technology used to be easy to navigate and efficient. Because retail spaces often have high transaction volume and multiple staff members, ease of use is key.
Our Solution
To best serve our retail clients, Noviant partners with various Cloud-based providers such as Star2Star, RingCentral VOIP phone systems, and Cisco Meraki Cloud-based management solutions. The above solutions are both easy to implement and easy to manage. Noviant provides the necessary knowledge and full training to our retail clients once the solutions have been initialized. This way, clients can go on using the solutions with ease. 80% of the time, our clients are fully capable of managing their own networks independently after our implementation. Alternatively, retail clients may utilize our state-of-the-art managed service solutions. In this way, Noviant will act as their on-hand IT personnel. Our managed service solutions, includes 24×7 help desk, NOC monitoring, and remote and onsite service with an industry-leading SLA.
